Privacy Policy Of BetShift

General

The Privacy Policy of Digibrite SRL describes the ways the company handles a customer’s personal data which are provided by the latter in order for us to establish and manage a relationship with him. Digibrite SRL, collects and processes all information and data that are provided to (by any means) and securely stores them based on the rules of this Privacy Policy.

By using any website associated or anyway related to Digibrite SRL, you acknowledge and confirm your consent of the usage of any personal data as described in this Privacy Policy. Otherwise, in case you disagree with any statement in this document, you should consider stopping using Digibrite SRL services. The collection of the customer’s personal data is required for us to provide our services to the customer and to comply with legal obligations. It may also be necessary for enforcing our contractual agreements and therefore in our legitimate interest. The English version of the policies is the original and the main version that users shall rely on.

What we collect

If a customer visit one of our websites the system automatically collects information which is generated by the browser of the visitor of our website and stores them in logfiles on a temporary basis including but not limited to:

  • the IP address of the requesting computer
  • the date and the time
  • the operating system
  • the browser used by the customer.

The log files may contain IP addresses which allow identification of a customer. Such collection is necessary for the performance of the services provided and for the purpose of our legitimate interests in order to enable the use of the site by the visitor, to optimize the website and in order to identify dysfunctions and abuse of Digibrite SRL services.

During the registration process Digibrite SRL collects customers’ personal data including but not limited to:

  • first name and last name
  • gender
  • complete address
  • date of birth
  • a valid email address
  • username and password
  • personal security question and answer

Customers will be requested - at any given time and in line with applicable laws and regulations, particularly the current regulations to prevent money laundering and the financing of terrorism - to submit further documents to verify their identity and to enable security identity checks, such as a copy of a valid ID issued by the competent authority, e.g. passport, personal identity card, driver's license, a utility bill (e.g. for gas, electricity or a lease contract).

After the registration, customers may change their personal data at any time (with the exception of the surname, first name, date of birth, country, and user name and nickname).

Every customer has to update his personal data without delay once information provided to Digibrite SRL are no longer correct or are incomplete.

The collection of such data is required for us to provide our services to the customer. The verification of the customers’ age and identity is necessary for complying with legal obligations.

If a customer deposit funds into his personal Digibrite SRL account by card, the processing of particularly the following additional personal data is required:

  • first name and last name of cardholder
  • name of credit card company
  • credit card number
  • expiry date of credit card, CVC code and password

If a customer wants to transfer winnings into his bank account, particularly the following personal data has to be collected:

  • name and surname of account holder
  • name of bank
  • IBAN
  • SWIFT code

Digibrite SRL processes information that is collected by cookies, logfiles, clear gifs, and/or by third parties' support in order to create customer profiles. A profile contains information on individual customers including preferences concerning the activities of the customer. This information is related to the customers’ personal and identifiable data and used to provide and improve our services to the benefit of the customer.

Profiles are also used to design each customer's experience on our websites individually and to provide specific marketing information. Digibrite SRL uses logfiles.

These include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp and the number of clicks to analyze trends for administration of the site, to track customers' movements on the site, and to gather usable information. IP addresses are related to the provision of web-based services with personally identifiable information. The collection of such data is required for us to provide our services to the customer. Digibrite SRL stores communication with customers including requests for information or customer support. This applies to communication via email, the website or other means of communication. These records are used for training and security purposes.


1. a) Transaction data storage policy: In addition to complying with all record retention provisions under Applicable Law, and subject to the requirements of the PCI Standards, Digibrite SRL shall retain legible copies of Data for a minimum period of eighteen (18) months from the date of each transaction.

1. b) Such data may be transmitted to payment providers. The collection of this data is necessary for performing payment services.

In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit.

2. Payment card data policy: Digibrite SRL shall not store player card details and are fully compliant with the rules set out by the PCI.

If you have any questions or concerns relating to our Privacy Policy you can contact us via email at [email protected]

Responsible Gambling at BetShift.com

Betshift is committed to endorsing responsible wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

Betshift Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.

Betshift supports the generation of online gamblers offering them a wide range of games and entertainment. We also take responsibility for our product line-up. The aim of Betshift is to provide the world's safest and most innovative gaming platform for adults. The offered clear and safe products allow each user to play within his financial means and to receive the highest quality service. Integrity, fairness and reliability are the guiding principles of Betshift's work. It is therefore clear that Betshift should do its best to avoid and reduce the problems which can arise from participation in gambling, particularly in cases of immoderate playing. At the same time, it is important to respect the rights of those who take part in games of chance to a reasonable extent as means of entertainment. Responsible Gaming at Betshift is based on three fundamental principles: Security of the player, Security of the game and Protection against gaming addiction. Together with research institutes, associations and therapy institutions, we work on creation of a responsible, secure and reliable framework for online gaming.

Player Security

We take responsibility for the security of our players. Protection of the players is based on forbidding the attendance of the minors from participation in games and the protection of privacy, which involves responsible processing of personal data and payments. Fairness and the random nature of the products offered are monitored closely by independent organizations. Marketing communication is also geared towards player protection: we promise only what players can receive in our transparent line. Protection against gaming addiction: research prevention intervention The majority of users who make sports bets, casino bets and other gaming offers play in moderation for entertainment. Certain habits and behaviour patterns (such as shopping, playing sports, eating or consumption of alcohol) which are considered to be normal and not causing any concern can develop into addiction for some people and cause problems. In the same way, bets on sports and gambling can lead to problems for a small group of customers. Clients with gaming addiction are prohibited from further participation in the gaming line-up. Subsequently the customers are provided with contacts of organizations where they can receive professional advice and support. Self-responsibility is the most sustainable form of prevention. The basic principle promoted by Betshift is that the final decision and responsibility on whether to play or not, and how much money can be spent on the game should be assumed by the customer himself. Self-responsibility of the customer is therefore the most effective form of protection from addiction. Betshift sees its responsibility in assisting the customers by providing transparent products, full information and keeping a clear line of conduct.

Protection of Minors

Betshift does not allow minors (persons under the age of 18) to participate in games and make bets. That's why the confirmation of having reached the age of majority and the confirmation of date of birth are mandatory requirements during registration. Betshift considers the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors, we also rely on the support of parents and caregivers. Please keep your data for account access in a safe place (user ID and password). Furthermore, we would recommend that you install filter software. This software will allow you to restrict the access to Internet resources inappropriate for children and teenagers.

Responsibility Towards Problems

Betshift offers a variety of games and bets which are forms of entertainment for the majority of customers. At the same time, the company takes responsibility for its customers by providing support and tools for maintenance of a secure and entertaining environment taking into account the associated risks. The clients who have difficulty in assessing risks, recognizing their own limits or those who suffer from gambling addiction are not able to enjoy our product line-up responsibly and perceive it as a form of entertainment. Betshift takes responsibility for users with verified gaming addiction by blocking their access to its products for their own protection.

Get Informed with the Main Issues!

Most people play for pleasure. Moderate participation in games within their financial capacity is fully acceptable. However, for a small percentage of people gambling is not a form of entertainment, it is a challenge that must be considered seriously.

What is the Problematic Game Behaviour?

A problematic game behavior is considered to be such behavior which interferes with the mode of life, work, financial position or health of a person or his family. Long participation in games is counter-indicative to such a person as it can lead to negative consequences. In 1980 the pathological game dependence was officially recognized and enlisted in the list of psychological diseases of the international classification system DSM-IV and ICD-10. It is defined as long, repeating and frequently amplifying inclination for game, despite existing negative personal and social circumstances, such as a debt, rupture of family relations and delay of professional growth.

In what cases behavior of a person should be considered as dependence?

It is necessary to underline that the diagnoses of game dependence can be qualified only by experts. The material presented on this web-page will help you to estimate and define your own game behavior. The special hazard of addictions that are not associated with any substance is that it is very difficult to define the line between pleasure and addiction. Nevertheless, there are some diagnostic signals that may point out the existing problems.

In the presence of at least five of the following symptoms, the likelihood of the severe dependence is high:

1. The player is deeply involved in gambling; all his thoughts are only about the game.

2. Bet sum increases in course of time.

3. Attempts to quit or control his participation in the games appear to be unsuccessful.

4. When limiting his participation in gambling, a person experiences irritation and disappointment.

5. The game is a way to escape from problems or discomfort.

6. The player tries to win back the lost amount.

7. Lies about his playing behavior.

8. Commits illegal acts.

9. Spoils or breaks the relationship with family and colleagues.

10. Borrows to participate in the games.

Rules for Responsible Games

Following the rules placed below, you can enjoy the game without anxiety:

1. Start playing only when you are calm and concentrated.

2. Take regular breaks.

3. Define for yourself beforehand the monthly amount you can spend on the game.

4. Once setting a maximum limit, do not further increase it.

5. Before you start playing, define the maximum amount of winning, after reaching which you should stop playing.

6. Define the amount you can afford to lose beforehand.

7. Do not start playing under alcohol or drug influence.

8. Do not start playing in a depressed state.

If you feel that you need a break, we provide options to help.

Time-Out

Time-out enables you to take a short break from playing with us. Once you begin your Time-out period, you will no longer be able to deposit funds or play on any Betshift products. However, you will be able to withdraw any remaining real money balance you may have. Available periods for Time-out are: 1 day, 3 days, 7 days, or 15 days. During the period selected you will be unable to reverse this block.

Self-Exclusion

Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self-exclude. Self-exclusion means that your Betshift account will remain closed for up to one year. It won't automatically be re-opened unless you contact us. Please contact us if you require any further information or assistance on self-exclusion or time-out options.


To receive guidance and support about problem gambling, please visit: GamCare at www.gamcare.org.uk or call their confidential helpline on 0808 8020 133 or Gambling Therapy at www.gamblingtherapy.org